Faced with real life situations our courses will help you improve your communication within your organization.
Although developed around the hotel industry our courses can be tailored to any organization including banks, restaurants, offices, shops and more!
Our Process Guide
Registering new guests, rooming a guest, extending a guest’s stay, changing a guest’s room, making reservations, handling payments, checkouts ..
Food and Beverage
Table reservations, greeting and seating guests, presenting the menu, taking an order, explaining portions, suggestions and recommendations
Handling complaints, advising on restricted areas, checking credentials, showing guests to reception, offering service, assist departing guests .
Helping guests get in and out of a car, directing cars, showing guests to reception, recommending local places to visit, greeting and departing guests
Entering guest’s rooms, checking the minibar, packing and unpacking luggage, collecting guests laundry, demonstrate how to use something
Answering the telephone, saying that the line is unclear, connecting the caller, giving a message to a guest, interrupting a guest, blocking calls
- Job Specific
- Build Confidence
- Accurate Observation
- Created by Experts
- Broken Down Language
These intensive hospitality English training and books are for the development and practice of English language skills required to meet the needs of an international hotel and organizations. Our courses cover a broad base and can be adapted to suite the individual requirements of any hotel or business.